Privacy Policy

This Privacy Policy applies to airconditioningreedycreek.com.au (Air Conditioning Reedy Creek), operated as a fully licensed, insured and ARC-certified air conditioning business, Lic #83326 and ARC #L160535. This policy applies to this website only. We are committed to handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information you give us:

• Name, phone number and email, when you submit the contact form
• Suburb, service requested, urgency and message details from the contact form
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data, including page views, time on page and scroll depth
• Device information, including browser, operating system, IP address and screen resolution
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call-tracking provider when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms, if you arrived via a paid ad

• To respond to your contact form submission or phone call
• To book and complete air conditioning work at your property
• To provide workmanship guarantee service or follow-up if you become a customer
• To improve the website and understand which pages help visitors, via Google Analytics
• To attribute marketing channels, via call tracking and Google Tag Manager
• To comply with legal obligations, including tax records and licence reporting

• Cloudflare hosts the website and protects it from malicious traffic. Processing occurs in the United States, with a global edge network. See Cloudflare's privacy policy (opens in a new tab).
• Google Analytics 4 and Google Tag Manager analyse how the website is used. Processing occurs in the United States. See Google's privacy policy (opens in a new tab).
• Our call-tracking provider tracks which marketing channel a phone call came from. Processing occurs in Australia.
• Our lead-management system receives contact form submissions so we can respond to your enquiry.

We do not share your data with any other third party, and we do not sell your personal information.

This website uses cookies for analytics and tag-management purposes. A cookie is a small file stored on your device that helps us understand how the site is used. You can disable cookies through your browser settings at any time, though some features of the site may not work as intended if you do. Most browsers provide instructions for managing or deleting cookies in their help or settings menu.

• Contact form submissions: retained for 7 years, in line with Australian business record-keeping obligations
• Customer records for booked work: retained for 7 years
• Analytics data: retained per Google Analytics default retention, currently 14 months
• Call recordings, if any: retained for 12 months, unless required for an ongoing dispute

Under the Australian Privacy Principles, you have the right to:

• Access: ask what personal data we hold about you
• Correction: ask us to correct inaccurate or out-of-date data
• Deletion: ask us to delete your data, subject to legal record-keeping requirements
• Complaints: raise a concern with us first. If it remains unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au (opens in a new tab)

We take reasonable steps to protect your personal information, including using HTTPS, hosting the site behind Cloudflare's secured infrastructure, and restricting access to our lead-management system. No method of transmission or storage is completely secure, and we cannot guarantee absolute security of information you provide.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. If a parent or guardian believes their child has submitted personal information to us, please contact us using the details below and we will remove it.

We may update this Privacy Policy from time to time. Updates will be reflected on this page with a new "last updated" date. Continued use of this website after an update constitutes acceptance of the updated policy.

• Business: Air Conditioning Reedy Creek
• Operating under: a fully licensed, insured and ARC-certified business, Lic #83326, ARC #L160535
• Phone: (07) 5661 9514
• Website: airconditioningreedycreek.com.au

For any privacy-related query, please call us on the number above.